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Delivery

At Decadent Drinks, we are committed to providing reliable and efficient shipping services to all our customers. Please read the following important details regarding our delivery services to ensure a smooth shopping experience.

Important Notice: Please be advised that there have been updates to our shipping terms for the USA. For full details, see the information below.

Important Information: Proof of Age

  • To place an order, you must be over 18 years of age (or the legal drinking age in your country). We reserve the right to request identification to prevent fraud, underage purchases, or for any other legal requirements. All deliveries must be signed for by a person over the legal drinking age in the destination country. Proof of age may be required upon delivery.
  • Delivery companies may require contact details for the recipient. Please provide a phone number or email address when placing your order to avoid delays.
  • At checkout enter your delivery address to check if delivery is available to your country and the associated shipping cost.
  • Prices include VAT where applicable.
  • Orders shipped outside of the UK may be subject to local taxation and customs duties upon arrival in the destination country. These charges are the responsibility of the customer. Please ensure you understand the taxes, duties, and restrictions applicable in your country.
  • Once your order is received, we aim to dispatch the goods within 5 business days. Deliveries are made Monday to Friday only.
  • France, Spain, Slovakia, Finland & Italy - Deliveries to these countries will incur import duties at checkout. Please note that delivery lead times for these regions are longer than our standard terms. For further details, kindly refer to the France & Italy delivery terms section below.
  • USA - Deliveries to the USA have longer lead times. For more detailed information on USA deliveries, please refer to the section below for USA delivery terms.
  • Your right to return goods is protected under the EU Distance Selling Directive. Please refer to our returns policy for more information on returns and exchanges.

 

General Delivery Information

Delivery to France, Spain, Slovakia, Finland & Italy

  • Lead-times – The lead time for shipping to these countries is 20 business days, allowing for processing, customs clearance, and delivery.
  • Our UK-based shipping uses a forwarding service via our office in the Netherlands.
  • An import charge will be applied at checkout. Decadent Drinks will pay the duty due on your behalf in the destination country. 

Delivery Terms – USA

We are committed to providing reliable delivery across the United States. Please review the important details regarding our delivery services:

Special Delivery Timeframe:

  • Orders are generally delivered within 20 business days.

We Deliver To:

We deliver to the following states:

  • Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin, Wyoming.
  • Alaska & Hawaii rates on request. Contact [email protected]
  • Alabama, Arkansas, Iowa, Mississippi, North Dakota, Puerto Rico, South Dakota, Utah & West Virginia. 

Currently, we cannot deliver to the following states:

Lead Time for USA Orders:

Due to a variety of factors such as carrier schedules and location-specific shipping requirements, please be aware that delivery to the USA may take longer than the standard 20 business days in some cases. Once your order has cleared customs in the USA the courier will contact you with more information and provide a tracking number. 

If you have any questions about delivery or need further clarification on your shipping options, please feel free to reach out to our customer service team at [email protected]