Whiskyland Chapter One Springbank 26 years old

We understand that shipping is an important service for our customers. This is why we work hard to develop strong relationships with our delivery partners to ship to as many global locations as possible, stay up to date with all international regulations and provide the best possible service.  

Important information regarding shipments 

• Prices are inclusive of VAT where applicable. 
• All deliveries must be signed for upon arrival by persons over the legal drinking age in the destination country - proof of age may be required. 
• Deliveries will take place Monday to Friday
• Delivery companies may require contact details for the recipient. Please include a phone number or email with the recipient address when placing an order. 
• All orders being shipped out of the UK may be eligible for local taxation and duties upon arrival in the destination country, which are payable by the customer.  Please ensure that you understand the local taxation, restrictions and duties applicable upon arrival in your country.
• Once your order is received, we will deliver the goods to you by courier dispatched within 5 business days.

Shipping cost will be calculated at the checkout. Please enter delivery address at checkout where you will be provided with a cost of delivery if we are able to fulfil delivery to your required destination.

Delivery France & Italy

Great News! We are now able to offer delivery to France & Italy again. 

1. Please note that our shipping service from the UK is a forwarding service via our Netherlands office. An import charge will therefore be applied at checkout when you place an order on our website. As the registered consigner, Decadent Drinks will be responsible for paying the duty due in the destination country on your behalf. 

Your rights to return goods are protected under the EU Distance Selling Directive. Please see our terms for more information on our returns policy. 

If you require any further information please do not hesitate to contact us at [email protected]

IMPORTANT INFORMATION

Proof of Age

• Please note that you must be over the age of 18 years old (or the legal age within your own country of residence) to buy Goods via the Website.
• We reserve the right to ask buyers for identification to prevent fraud, underage purchases and/or any other legal or legitimate purpose.

By placing an order via www.decadent-drinks.com you are accepting our terms as detailed below. 

Prices 

All prices are in GBP and all orders are charged in GBP. The order total – the amount you will actually be charged – will be displayed in GBP before you place your order.  

Website 

Decadent Drinks Ltd. accepts no liability arising from errors (including typographical) contained in, or any omissions from, this website.  By accessing and using the website you confirm your acceptance of these terms and conditions, which may be changed without notice. 

Prices shown on the site for any products or services offered are subject to change without notice. Any price changes will be notified and confirmed to you before dispatch to give you the opportunity to cancel your order. 

Prices shown for products on the site are not inclusive of delivery charge. 

Legal Age 

You, and the recipient in the case of a gift, must be of legal age to purchase and accept alcohol both in the country where you place the order and the destination country.  

We suggest that you check with your local authority to make sure that you will not be breaking any local laws by ordering alcohol from us.   

In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18. It is also illegal for a person over the age 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18 . Please be advised that the legal age varies in different countries. 

All products offered are subject to availability and we cannot guarantee availability of the products listed. 

Payment shall be taken on our behalf by Stripe Ltd. 

Delivery 

We endeavor to dispatch our goods within 5 business days from receipt of payment. 

On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete. 

In the event of receiving damaged goods, you must notify us immediately and we may ask you to confirm the notification in writing.  Do not return the goods unless instructed by us and retain the goods and packaging until the carrier has had an opportunity to review them. 

We cannot accept any liability for delayed or non-delivery of goods due to misinformation or an incorrectly supplied delivery address or a mistake by the courier. 

If a parcel is returned to us due to an incomplete or incorrect delivery address supplied by you, the customer, we reserve the right to charge the appropriate carriage fee to re-send. 

If you do not wish the goods to be re-sent, we will, at our discretion, refund the value of the goods, but we are unable to refund the original carriage fee. 

We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control. We will always do our best to achieve your deadline but please order in sufficient time for time-critical items. 

Local taxes and excise duties are the responsibility of the customer. 

We cannot be held responsible for any orders which are seized, impounded or have additional duty charged on them by Customs. 

Returns 

You are entitled to cancel your order and return the goods within 14 days from the date of delivery for a full refund, we regret we are unable to refund any carriage costs. 

Do this by contacting us by email ([email protected]) and quoting the order number supplied to you.  

Your refund will be provided within 7 days from our receipt of the returned goods. 

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.  

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or incorrectly described. 

If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us. Photographic evidence of the parcel on delivery will be required.

Our Copyright 

All images, photographs or written material used on the www.decadent-drinks.com website may NOT be reproduced, copied, stored or used in any way whatsoever without the prior written agreement and permission.  You may download and temporarily store pages in order to view them, for your own personal non commercial use. 

Your statutory rights are not affected by any of the above. 

Products We Make 

Decadent Drinks Ltd. takes responsibility for all the products it manufactures. 

We don't claim or assert copyright or any rights of ownership over any third party trademarks or intellectual property rights which are referred to on products or in any descriptive text which relates to products either on this site or otherwise. We use factual statements to describe the source of the spirits.